At Urban Tiffin Co, we strive to ensure customer satisfaction with our food delivery services. This Refund Policy outlines the conditions under which refunds will be provided, ensuring a transparent and fair process for all our users.
Eligibility for Refunds
Refunds may be issued under the following circumstances:
Incorrect Order: If you receive an incorrect item or order that does not match what was ordered.
Food Quality: If the food delivered is spoiled or does not meet the quality standards.
Non-Delivery: If the order was not delivered within the specified delivery time and you no longer wish to receive it.
Refund Process
To request a refund, please follow these steps:
Contact our customer service within 24 hours of receiving your order, providing details of the issue and your order number.
Our team will review your request and may ask for additional information, such as photos of the item received.
If your refund request is approved, the refund will be processed to the original payment method within 5-7 business days.
Non-Refundable Situations
Refunds will not be provided in the following cases:
If the order is canceled after it has been prepared or dispatched.
If the food is consumed, partially or fully, before reporting any issues.
For any preferences or dislikes that were not specified at the time of ordering.
Contact Us
If you have any questions or concerns about our Refund Policy, please contact us:
